Effective Date: 11/11/2025
EGR South Africa (“EGR”, “we”, “our”, or “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains how we collect, use, disclose and safeguard your information when you interact with our website, products and services.
1. Personal Information we collect
We may collect the following information, including but not limited to:
Full name, company name, and job title (if applicable)
Contact information (email address, phone number, delivery address)
Vehicle details (make, model, year for product compatibility)
Purchase, warranty and service history
Website usage data (IP address, device, browser, cookies)
Customer support communications
Any other information you provide voluntarily
2. Lawful Basis of Processing
We collect and process personal information only when:
You give clear consent
It is necessary to perform a contract (process orders, provide services)
It is required to meet legal or regulatory obligations
It supports our legitimate business interests, without overriding your rights
3. How we Use your information
Your personal information may be used to:
Process orders, payments and deliveries
Provide customer support, warranties and after-sales services
Confirm product compatibility with your vehicle
Improve our website, products and user experience
Send promotional communication only if you have opted in
Detect fraud, protect business interests and comply with legal requirements
4. Sharing and Disclosure of information
We may share your information with:
Logistics and courier providers
Payment processors and IT service providers
Approved distributors or retailers (when relevant to your order)
Legal or regulatory authorities if required by law
✅ We do not sell, rent or trade your personal information.
5. International/Cross-Border Data Transfers
As a global business, some personal data may be stored or processed outside of South Africa.
Where this occurs, EGR ensures that:
Adequate data security safeguards are in place, and
The recipient is subject to data protection laws equal to or greater than POPIA requirements
6. Cookies and Tracking
Our website uses cookies to:
Improve site functionality and user experience
Analyse usage and performance
Personalise content and marketing (only with consent)
You may disable cookies through your browser settings, though this may impact website functionality.
7. Your rights under POPIA
You have the right to:
Request access to the personal data we hold about you
Request correction or deletion of your data
Object to processing of your personal information
Withdraw consent at any time
Lodge a complaint with the Information Regulator
To action any of these rights, contact our Information Officer below.
8. Data retention
We retain personal data only as long as necessary to:
Provide requested products or services
Comply with legal or tax requirements
Resolve disputes and enforce agreements
Thereafter, information is securely deleted or anonymised.
9. Security Measures
We implement appropriate technical and organisational security measures to protect data against:
Loss
Unauthorised access
Misuse or disclosure
Alteration or destruction
Access to personal data is restricted to authorised personnel only.
10. Marketing and communication consent
EGR will only send promotional communication if you have opted in to receive it.
You may withdraw consent at any time by:
Clicking “unsubscribe” in any marketing email, or
Contacting our Information Officer
11. Third party links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party platforms.
12. Policy Updates
This policy may be updated periodically. The latest version will always be published on our website with a revised Effective Date.
13. Information Officer (POPIA Compliance Contact)
For any privacy or data protection requests, contact:
Information Officer – EGR South Africa
📧 Email: [Insert Contact Email]
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Physical Business Address]
14. Compliance to the information regulator
You have the right to lodge a complaint directly with the South African Information Regulator:
The Information Regulator (South Africa)
📍 33 Hoofd Street, Forum III, 3rd Floor, Braampark, Johannesburg
📞 010 023 5200
🌐 https://www.justice.gov.za/inforeg/